FAQS About Culina Health
Frequently Asked Questions
Schedule a free intro call if you have a question and want to speak with our Support team.
Schedule a free intro call
What makes Culina Health different?
We’re on a mission to provide the highest quality, personal nutrition care to people who haven’t had access before. Learn more about our unique care method here! Shape Magazine recognized Culina Health as the #1 Best Online Nutritionist of 2022, and VeryWell Health named Culina Health the #1 best insurance-covered nutritionist of 2022 and 2023. Culina Health was the 2023 winner of the NFLPA Pitch Day Contest, beating out 15,000 companies for the number one prize.
What is a Registered Dietitian Nutritionist ? How is it different from a nutritionist or health coach?
What makes Culina Health different?
What is a Registered Dietitian Nutritionist ? How is it different from a nutritionist or health coach?
Registered Dietitians (RDs) or Registered Dietitian Nutritionists (RDNs) are nationally-recognized food and nutrition experts who are uniquely qualified to provide medical nutrition therapy (MNT) for disease prevention, management and for optimal health. Only a registered dietitian nutritionist is accredited and recognized by the US Government to provide nutrition services that are eligible for insurance reimbursement under the current health care laws.
About Culina Health
Nutrition Services
Our Registered Dietitians Nutritionists provide one-on-one and group nutrition counseling for adults and children. Our care includes science-based and personalized nutrition, supplement, and lifestyle plans, between-session support via secure messaging, access to your goals and resources in our patient portal.
What services do you offer?
How do I make an appointment?
What health concerns and conditions do you treat?
How do I see my dietitian?
What if I need to cancel or reschedule my appointment?
To make an appointment with one of our Registered Dietitians Nutritionists, book a free call with one of our team members, you can also email info@culinahealth.com or call 917-647-1665 to get started! Not sure if Culina Health is right for you? Book a free discovery call with one of our team members to learn more about working with us.
What services do you offer?
How do I make an appointment?
What health concerns and conditions do you treat?
How do I see my dietitian?
What if I need to cancel or reschedule my appointment?
Our dietitians have different specialties and can work with people to address a variety of health concerns and conditions, including general healthy eating, sustainable weight loss, hormone balance, autoimmune conditions, eating disorders and emotional eating, pre-diabetes, diabetes, gestational diabetes, heart health & cardiovascular disease, gastrointestinal conditions and gut health, liver health, kidney health, menopause, fertility, prenatal and postpartum nutrition, oncology, sports and exercise nutrition, functional & integrative nutrition, food allergies, pediatrics, plant-based nutrition, and more! If you don't see your health concern listed here, give us a call or email us.
What services do you offer?
How do I make an appointment?
What health concerns and conditions do you treat?
How do I see my dietitian?
What if I need to cancel or reschedule my appointment?
We offer virtual and some in-person sessions. If your nutrition session is virtual, you will meet with your Registered Dietitian Nutritionist through a HIPAA-compliant Zoom meeting. You can join your session from any location that is private and comfortable for you. You can use your phone or computer to join your Zoom meeting.
What services do you offer?
How do I make an appointment?
What health concerns and conditions do you treat?
How do I see my dietitian?
What if I need to cancel or reschedule my appointment?
We are committed to providing exceptional care for our patients. Unfortunately, when one patient cancels without giving enough notice, they prevent another patient from being seen. If you must cancel your session, we respectfully request 24 hours' notice, or you will incur a $50 fee. We know things come up last minute, so we always waive the first missed fee and waive the fee for medical and family emergencies. If you need to reschedule your session, email us at info@culinahealth.com or get in touch with your dietitian in our patient portal.
What services do you offer?
How do I make an appointment?
What health concerns and conditions do you treat?
How do I see my dietitian?
What if I need to cancel or reschedule my appointment?
Insurance FAQs
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
Book a session with a Culina Health dietitian, and our team will confirm your benefits before your first session. We will contact you with your coverage information so you know what to expect before meeting with your RDN. Please note your benefits are a quote from your insurance company, and we cannot guarantee your benefits or reimbursements. As the policyholder, you are responsible for claims denied by insurance, Medicare, or third-party companies. We will always do our best to explain your policy and advise you on your options.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
Some insurance plans have a co-insurance, a form of cost-sharing that allows you to split the cost of care between you and your insurance company. Most insurance plans with a co-insurance require you to pay a percentage of the cost of care after you meet your deductible. For example, let's say your health insurance plan's allowed amount for an office visit is $100, and your co-insurance is 20%. If you've paid your deductible, then you would owe 20% of $100 or $20, and your insurance company pays the rest. If you still need to meet your deductible, you pay the full allowed amount.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
Your "allowed amount" is the maximum your insurance plan will pay for a covered healthcare service. The "allowed amount" is also called an "eligible expense," "payment allowance," or "negotiated rate." You may have to pay the difference if your provider charges more than the plan's allowed amount. We will not know your allowed amount until after your claim is processed.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
We need a copy of your insurance card to ensure we contact the correct department for benefits and coverage verification. We also need to ensure we have accurate information regarding your policy (PPO/HMO etc.), pre-authorizations, and referrals.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
We bill your co-pay if and when your insurance plan applies it to your claim. This timeframe can range from 1 - 6 weeks after your session. Many plans cover nutrition counseling as a preventative benefit; in this case, your insurance company may not apply a co-pay to your session.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
If your insurance changes, please update our team with a copy of your most current insurance card. We will bill the insurance on file until you provide us with your most updated information.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
A deductible is a part of cost sharing. Covered medical expenses are added to or accumulated toward a deductible over a year and start over the next year. Once a policyholder meets their plan’s deductible, most plan holders typically pay only a copayment or coinsurance for additional covered services up to an out-of-pocket maximum.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
If you are paying out-of-pocket, we will let you know if you’re eligible for reimbursement directly from your insurance company and provide you with all the documentation and details you need to submit a claim for reimbursement. We also offer affordable membership options. Get in touch with our team at info@culinahealth.com to learn more.
How do I check if I am covered?
What is a co-insurance?
What is my allowed amount?
Why do you need a copy of my insurance card?
When do I pay my copay?
What do I do if my insurance changes?
Why does my deductible need to be met before sessions are paid by insurance?
What if my insurance doesn’t cover my session?
